I’m a little pissed. Well, the 30 days trial period on my webhosting provider expired. They sent me an email which I replied, asking for payment details and if there are any special prices for paying for 1 year. No news from them. Next day, I sent another email. Still no reply.
In their first mail to me, it was stated that my files will be purged on the 3rd day. It did not happen so I assumed they were busy with something else but will get back to me some time later. But on the 4th day when I found out my site went down, it felt like I had been ignored and am just-another-unimportant-customer. So I paid their website a visit, searching for other emails to contact. Found a contact form which I promptly filled up with my details and made a rather negative comment which ended with “I no longer have interest in signing up with a webhost that does not respond to their customer’s email.”
I guess my email was lost in cyberspace, cos they replied apologetically last night and provided me links to their price plan page, and the signup page which did not answer my original questions. It doesn’t seem sincere enough so I guess I’ll pass and continue my hunt for another reliable webhost provider.
I was prepared to sign up with them because they provided 500MB of storage, Unlimited data transfers, a good PHP configuration file, a good-enough control panel for me to manage my website’s configurations. There were a few minor problems which I believe, we can iron out in time. But heck, if they can’t manage customer service well, I wouldn’t take the risk.
Still a bit pissed. But thank goodness I decided to back up my files when they did not reply to my first email.